1. Overview
Refunds are assessed based on service completion, job scope, and customer satisfaction review.
2. Eligibility for Refunds
Refunds may be issued where:
- A service was not delivered
- A confirmed booking was cancelled in accordance with policy
- A verified service failure has occurred
3. Non-Refundable Situations
Refunds will not be issued where:
- Work has been completed and approved
- Issues arise from pre-existing property conditions
- Additional work was not approved in advance
4. Partial Refunds
Partial refunds may apply where:
- Only part of the agreed work was completed
- A pricing adjustment is required following dispute resolution
5. Dispute Process
All refund requests must follow the Complaints Procedure before escalation.
6. Processing Time
Approved refunds are processed within 5–10 business days.