1. Our Commitment
TradeSure is committed to resolving all complaints fairly, efficiently, and transparently.
2. How to Raise a Complaint
Customers can submit complaints via:
- Contact form
- Customer support line
3. Required Information
Please include:
- Booking reference
- Description of issue
- Supporting evidence (if applicable)
4. Resolution Stages
Stage 1: Initial Review
We assess the complaint and contact relevant parties.
Stage 2: Investigation
A full review of job records and engineer feedback is conducted.
Stage 3: Resolution
A resolution is proposed, which may include:
- Rework
- Partial refund
- Full refund (where applicable)
- No action if work meets agreed standards
5. Response Time
We aim to respond within 48–72 hours.
6. Escalation
Unresolved complaints may be escalated internally for final review.