1. Overview
All work completed through TradeSure is covered by our Workmanship Guarantee, ensuring quality and professional standards across all services.
2. Coverage
The guarantee covers:
- Faults arising from workmanship errors
- Installation issues directly linked to completed work
- Non-performance of agreed service scope
3. Duration
Guarantee periods may vary depending on service type but typically apply for:
- 3–12 months depending on job category
4. Exclusions
The guarantee does not cover:
- Pre-existing faults
- Wear and tear
- Damage caused by third parties
- Customer misuse or neglect
5. Claim Process
Customers must report issues via TradeSure support. A review will be conducted and, where valid, remedial action will be arranged.
6. Resolution Options
- Engineer revisit
- Repair or correction work
- Partial or full refund (if applicable)
7. Limitation
TradeSure reserves the right to determine appropriate remedial action based on investigation findings.